BroadSoft / Cisco BroadWorks
SIP setup
BroadSoft (now Cisco BroadWorks) is the carrier platform under many ILEC and MSO business-voice products. End-customers don't have direct admin access; the operator provisions BYOD SIP on your extension by request. The BroadWorks system supports BYOD natively, whether YOUR carrier exposes it is a business decision on their side.
BroadWorks tenants are managed by the service provider, not the end-customer. You have to call your carrier's business-voice desk and ask them to enable BYOD SIP on one of your extensions and send you credentials.
What to do first
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01
Identify your carrier + account number
BroadSoft is usually resold under a carrier brand. Common US resellers: Comcast Business VoiceEdge (also covered separately on this site), Altice Business, Spectrum Business Voice, Consolidated, TDS, GTT, Windstream. Grab the account number from a recent bill.
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02
Call your carrier's business voice support
Ask for 'BroadWorks BYOD SIP provisioning'. Tier-1 will usually escalate to a voice engineer. Budget 2-7 business days depending on carrier.
Say this when support picks up
- Hi, I'm calling about my BroadWorks account. I need to register a third-party SIP client, an AI voice receptionist, against one of my user extensions from a cloud server.
- Please open a BYOD SIP change order for one dedicated extension. I need the SIP registration URL, the SIP username (Authentication Name), and the SIP password (Authentication Password).
- Can you also confirm whether your BroadWorks provisioning includes an IP allowlist or Access Control List? If yes, what IPs should I register from, and how do we maintain the list when my cloud vendor's addresses change?
- Some carriers brand their BroadWorks portal as a self-service admin (ESK Web Portal, Business Hub, etc.). Even when that portal exists, BYOD SIP credentials are almost always still behind a support ticket.
- Ask specifically about the SIP port. BroadWorks defaults to 5060 but some carriers force 5062 or 5065 for BYOD to segregate BYOD traffic on their SBC.