The rules, in plain English.

SoloDial (the "Service") is an AI voice receptionist and outbound dialing platform operated by SoloDial ("we", "us", "our"). By creating an account, placing a call through the Service, or clicking "I agree" during signup, you (the "Customer", "you", "your") accept these Terms of Service ("Terms").

If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. "You" in these Terms refers to you personally and to any entity on whose behalf you are acting.

If you don't agree to these Terms, don't use the Service.

To use the Service you must provide a valid business name, business phone number, and email address, and keep them current. You are responsible for keeping your login credentials confidential and for all activity that happens under your account.

You must be at least 18 years old and legally able to enter into a binding contract. If you invite other people to your account, you are responsible for their use of the Service as if it were your own.

Tell us right away at security@solodial.com if you think an unauthorized person has accessed your account.

You agree not to use the Service to:

• Make calls that violate any applicable law, including federal and state telemarketing, robocall, and do-not-call regulations.
• Impersonate another person or business, misrepresent who is calling, or spoof caller ID in a way that misleads the recipient.
• Defraud, harass, threaten, or unlawfully surveil any person.
• Send or play content that is obscene, defamatory, hateful, or otherwise unlawful.
• Reverse-engineer, copy, or resell the Service, its AI models, its prompt structures, or any derived output for use as a competing product.
• Upload malware, interfere with the Service, or attempt to gain unauthorized access to any part of our infrastructure.

You are solely responsible for the content of calls placed through the Service, the scripts you configure, and the consent you obtain from call recipients. You will comply with all laws that apply to your business and your callers' jurisdictions.

Calls handled by the Service are transcribed, analyzed, and by default recorded. Your AI agent can be configured to announce that the call is being recorded; this announcement is on by default for every new account. You may turn the announcement off in your dashboard.

You acknowledge that some US states and foreign jurisdictions require all-party consent to record phone calls (these are sometimes called "two-party consent" states, including California, Florida, Illinois, Massachusetts, Washington, and others). You are responsible for keeping the recording announcement enabled, or otherwise obtaining consent, in every jurisdiction where one of your callers is located. Turning off the announcement does not reduce your legal obligation to comply with recording laws.

Recordings, transcripts, summaries, and any data derived from calls placed through your account ("Call Data") are considered your Customer Data under Section 08. We act as a processor for Call Data on your behalf.

If you use the Service to place outbound calls or send outbound SMS to consumers or businesses you did not have an existing relationship with, you must:

• Comply with the federal Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM (for text messages), and all equivalent state laws.
• Honor the National Do Not Call Registry and every state-level do-not-call registry that applies to your call list.
• Respect opt-outs and cease-and-desist requests in real time.
• Keep written records of prior express consent where consent is required.
• Only call during permitted hours in each recipient's local time zone.

If you want to import a contact list from a CRM and call it, SoloDial's integration layer will scrub the list against the National Do Not Call Registry and any internal do-not-call list you've configured. That scrub is provided as a convenience. It is not a substitute for your own legal compliance review.

You indemnify us against any TCPA, Telemarketing Sales Rule, or state-law claim that arises out of your outbound campaigns, as described in Section 14.

We don't publish rate cards because the right price depends on your call volume. After a scoping call, we quote a monthly fee and any per-minute overages. Accepting the quoted price and providing a payment method means you agree to be billed that amount monthly, plus applicable taxes.

Fees are billed in advance on the first day of each monthly billing cycle to the payment method on file. Overages and usage-based charges (such as outbound minutes beyond the included amount) are billed at the end of each cycle.

Fees are non-refundable except as required by law or described in Section 07. You are responsible for paying all taxes other than our income taxes.

If a payment fails, we will attempt to re-run it and will email you. If payment remains unpaid for 10 days past the due date, we may suspend your account. Suspended accounts remain subject to the reactivation and data-deletion rules in Section 16.

You may cancel your subscription at any time from your dashboard or by emailing billing@solodial.com. Cancellation takes effect at the end of the current billing cycle. You will not be charged for the next cycle.

We do not prorate refunds for partial months unless required by law.

If you believe you were charged in error, email billing@solodial.com within 60 days of the charge. We'll review and refund clear errors promptly.

"Customer Data" means all content you upload, configure, or generate through the Service, including call recordings, transcripts, caller names and numbers, your AI agent's scripts, your knowledge base, and any appointments booked. Customer Data is and remains your property.

We act as a data processor on your behalf for Customer Data, and we process it only as needed to operate the Service for you. Specifically, we:

• Do not sell Customer Data to any third party.
• Do not use Customer Data to train, fine-tune, or improve any AI model (our own or anyone else's).
• Do not share Customer Data with any third party except subprocessors necessary to operate the Service, and only under agreements consistent with these Terms.
• Encrypt Customer Data in transit and at rest.
• Store Customer Data on infrastructure located in the United States.

You can export or delete your Customer Data at any time from the dashboard. If you close your account, we delete all Customer Data from our active systems within 30 days and from our backups within 90 days, except where retention is required by law.

For more detail on what we collect and why, see our Privacy policy.

We do not, and contractually agree not to:

• Sell, rent, or license Customer Data or personally identifiable information from your callers.
• Use Customer Data to train any foundation model, language model, speech model, or similar system.
• Access Customer Data except to operate the Service, respond to a support request you submitted, or comply with a legal obligation.
• Ship Customer Data to a jurisdiction outside the United States without telling you first.
• Hold your account hostage. If you want to leave, you leave.

We target 99.9% monthly uptime but do not guarantee it. Planned maintenance and incidents affecting voice infrastructure will be communicated via status updates or email to the account owner.

Support is available by email at hello@solodial.com. Response time goals are: same business day for general questions, within four business hours for account-blocking issues.

The Service integrates with third-party providers to deliver voice, AI, calendar, and CRM features. Partners include telephony carriers (such as Twilio), AI model providers (such as OpenAI and Anthropic), calendar vendors (Google, Microsoft), CRM vendors (HubSpot, Salesforce, Zoho, Dynamics 365, Pipedrive), and payment processors (Stripe). Their availability, policies, and outages can affect the Service.

When you connect a third-party account via OAuth, you authorize us to read, write, and sync data with that service for the purpose of operating the Service for you. You can revoke this access at any time from the integration provider's account settings and from your SoloDial dashboard.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that the AI will always answer correctly. Outputs generated by AI can contain errors. You are responsible for reviewing AI-generated responses, especially in regulated contexts such as medical, legal, or financial advice.

To the maximum extent permitted by law, in no event will we be liable to you for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost business, or lost data, arising out of or related to these Terms or the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you under or in connection with these Terms or the Service, for all causes of action combined, is limited to the greater of (i) the fees you actually paid to us for the Service in the twelve months immediately preceding the event giving rise to the claim, or (ii) one hundred US dollars.

Some jurisdictions do not allow limitations on incidental or consequential damages; in those jurisdictions the limitations above apply only to the maximum extent permitted.

You will defend, indemnify, and hold us harmless from and against any third-party claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) the content your AI agent is configured to say or send; (c) the lists you import for outbound calling and any resulting TCPA, Telemarketing Sales Rule, or state-law claims; (d) your breach of these Terms; or (e) your violation of any law or third-party right.

We may assume exclusive defense and control of any matter subject to indemnification, at our option and expense. You will cooperate with our defense.

We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice by email to the account owner before the change takes effect. For non-material changes (clarifications, typos, new optional features) we may post the updated Terms and update the "Last updated" date above.

If you keep using the Service after a change takes effect, you accept the updated Terms. If you don't agree, cancel under Section 07 before the effective date.

We may suspend or terminate your account, with or without notice, if you breach these Terms, we reasonably believe you are violating applicable law, or non-payment persists past 10 days. If we terminate for our convenience (not for your breach), we will refund any prepaid fees covering the period after termination.

You may terminate under Section 07 at any time. Upon termination, your access to the Service ends. Your Customer Data is deleted on the schedule in Section 08.

Sections that by their nature should survive termination will survive, including Sections 08 (data ownership), 12 (warranties), 13 (liability), 14 (indemnification), and 17 (law).

These Terms are governed by and construed under the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally within 30 days of written notice will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English, seated in Delaware. You and we waive any right to participate in a class, collective, or representative action.

Either party may bring an individual claim in small-claims court for disputes within that court's jurisdiction, or seek emergency injunctive relief in court to protect intellectual property or confidential information.

Questions about these Terms go to legal@solodial.com. Billing questions go to billing@solodial.com. Everything else goes to hello@solodial.com.