Cloud PBX Self-service

GoTo Connect
SIP setup

GoTo Connect (formerly Jive) has full self-service BYOD through PBX Admin. SIP credentials are right next to the extension.

Plan: Standard plan and above. BYOD is enabled by default for admins.

Step by step

Five to ten minutes

01

Sign in to PBX Admin

Go to admin.goto.com and pick the phone system you manage. Click 'PBX Admin'.

PBX Admin selector
02

Extensions → pick one → Edit

Open the target extension. You'll see tabs for Call Flow, Voicemail, and Devices.

Extension detail with Devices tab visible
03

Devices → Add Device → Generic SIP Device

Name it 'SoloDial'. GoTo generates a password automatically.

Add Device form
04

Copy the SIP settings

The device's 'SIP Settings' panel shows: Username (SIP user), Password (SIP password), Proxy (registration URL). The extension number is already shown at the top.

SIP Settings panel with copy icons

Watch out for

GoTo uses different regional proxies (e.g. sip.jive.com, sip.ams.goto.com). Copy the Proxy value verbatim.

What SoloDial needs

Extension number

The numeric extension you want SoloDial to answer. Often a 3- or 4-digit number like 101 or 2001.

SIP username

The auth username for this extension. Sometimes identical to the extension number, sometimes a longer string or an email-style address.

SIP password

The auth secret. Can be generated in the admin portal on most systems; some providers email it.

Registration URL

The SIP proxy hostname your SoloDial agent should register against. Usually looks like sip.provider.com or <tenant>.provider.com:5060.

Stuck?

Read this page's steps to your provider's support rep. Or check the universal script on the index page.