RingCentral
SIP setup

Five to ten minutes

1. 01

   Sign in to the admin portal

   Go to service.ringcentral.com and sign in with your Super Admin account. Standard Admins cannot provision devices.

   RingCentral login page showing the admin role indicator
2. 02

   Go to Phone System → Phones & Devices

   In the left navigation, click Phone System, then Phones & Devices. You'll see a list of any existing devices (desk phones, softphones, etc.).

   Phones & Devices list with 'Add Device' button circled
3. 03

   Click Add Device → Existing Phone

   Do NOT pick 'Rent Phone' or 'RingCentral Phone App'. Choose 'Existing Phone' (sometimes labeled 'BYOD / Existing Phone'). This is what unlocks the SIP credentials.

   'Add Device' menu with 'Existing Phone' highlighted
4. 04

   Pick or create the extension

   Either assign the new BYOD device to an existing unassigned extension, or create a new one. We recommend a dedicated extension just for the AI (e.g. 'AI Receptionist, ext 700') so you can turn it off without affecting human lines.

   Extension assignment dropdown
5. 05

   Open the device's SIP settings

   Once provisioned, click into the new device. There's a 'Setup and Provision' panel with a 'Manual Provision' tab. Click that, then 'Get Settings'.

   Setup and Provision panel with Manual Provision tab open
6. 06

   Copy the credentials

   You'll see: User Name (SIP username), Password (SIP password), Domain (registration URL, usually sip.ringcentral.com or sip<region>.ringcentral.com), Outbound Proxy (use this if Domain alone doesn't register). Paste these into the SoloDial SIP extension form.

   Manual Provision panel with all four credential fields visible