Cloud PBX Self-service

Phone.com
SIP setup

Phone.com has one of the simplest self-service BYOD flows. The admin UI explicitly names the fields you need to paste into SoloDial.

Plan: Plus Users and Pro plans. Phone Extension required (not just a virtual Mailbox).

Step by step

Five to ten minutes

01

Sign in to Phone.com Configure

Go to phone.com and sign in with an admin account.

Phone.com Configure landing page
02

Configure → Manage Users → pick a user → Edit

Open the user whose extension the AI will use.

User list with Edit button highlighted
03

Devices tab → Add Device → SIP Phone

Pick 'SIP Phone (BYOD)'. Name it 'SoloDial'.

Device type list with SIP Phone selected
04

Copy credentials

Phone.com shows Extension (at top of user page), SIP Username, SIP Password (click the eye icon to reveal), and SIP Server (registration URL, usually sip.phone.com).

Device detail page with all four fields

What SoloDial needs

Extension number

The numeric extension you want SoloDial to answer. Often a 3- or 4-digit number like 101 or 2001.

SIP username

The auth username for this extension. Sometimes identical to the extension number, sometimes a longer string or an email-style address.

SIP password

The auth secret. Can be generated in the admin portal on most systems; some providers email it.

Registration URL

The SIP proxy hostname your SoloDial agent should register against. Usually looks like sip.provider.com or <tenant>.provider.com:5060.

Stuck?

Read this page's steps to your provider's support rep. Or check the universal script on the index page.