Cloud PBX
Self-service
Zoom Phone
SIP setup
Zoom Phone added BYOD (they call it 'Provisioned SIP Device') in 2023. Full self-service in the Zoom web portal.
Step by step
Five to ten minutes
-
01
Sign in to Zoom web portal
Go to zoom.us/signin with an account that has Phone System Management privileges.
Zoom web portal after login, phone module visible -
02
Phone System Management → Phones & Devices
In the left nav, expand Phone System Management, click Phones & Devices, then the 'User Phones' tab.
Phones & Devices, User Phones tab -
03
Add → Generic SIP Device
Click Add, then pick Device Type: Generic → Other (BYOD). Name the device 'SoloDial AI' so it's obvious later.
Device Type dropdown with Generic > Other highlighted -
04
Assign to the target user / extension
Assign the device to the extension you want the AI to answer for. Zoom will generate an authentication password.
Assignment step with extension picker -
05
Copy credentials from the 'Provision' tab
After creation, click the device, open the Provision tab. Copy: Authentication ID (SIP user), Password (SIP password), Outbound Proxy (registration URL, usually something like sip.zoom.us or a regional subdomain).
Provision tab with all three fields and copy icons
Watch out for
- Zoom Phone requires TLS + SRTP, not plain UDP. SoloDial supports both; make sure the SIP extension config has 'TLS' selected as the transport.
- Zoom's Outbound Proxy can differ from the SIP Domain. Use the Outbound Proxy value as the registration URL to avoid regional mis-routing.